FAQs
Coffee Subscriptions
- How do Coffee Subscriptions work?
If you brew coffee everyday, consider signing up for a subscription. We can send you a bag of coffee every week, every 2 weeks, or every 4 weeks.
On the week of your subscription, you will be billed on Monday, and your coffee will be shipped by Wednesday.
Free Shipping through USPS is standard for Roaster's Choice subscriptions
- Can you grind my coffee?
Yes, select your brewing method using the "Grind Option" dropdown and we will send you your coffee ground.
- How do I send a Gift Subscription?
Gift Subscriptions make excellent gifts for any coffee lover out there! This is a prepaid option, and you can pay for a Single Origin subscription to send to your gift recipient for 1-12 months (select duration using the dropdown and select the box labeled "Is this a gift?" We will send one bag every 4 weeks for your gift recipient to enjoy!
If you'd like to send 2 bags of coffee for you recipient each order, use the 'quantity' field and increase the number to 2.
- Do you only offer Subscriptions for single origin coffees?
No, you can also subscribe to our Signature Coffees: Creekside, Ridgeline, Singlespeed, Bear Meadows, Trailside, Downshift Decaf.
Subscription for Signature coffees are available for 12oz bags, 2 pounders, as well as 5 pounders (savings on savings!).
Subscribe to any of these coffees and save 10% each time. You can also select how frequently you would like to receive your coffees, every 1-4 weeks, using the dropdown provided when you select "Subscribe & Save"
- How do I pause my subscription?
Whenever you sign up for a subscription, you are prompted to create an account. To pause your subscription, click 'Login' on the menu bar on the left (on desktop), or the menu icon on the top right (on mobile devices), and enter the email and password associated with your account.
Once you are logged in, you will see your subscriptions under the title "Manage My Subscriptions." The options to "Pause" or "Cancel" your subscription are included on that page.
- How do I change the frequency of my subscription?
Single Origin Subscriptions: Please email ronnie[at]rothrockcoffee[dot]com to swap your subscription to a different frequency.
Signature Coffee Subscriptions: Once you are logged in to your account, under the "Manage My Subscriptions" area, you can "swap" your subscription to a different number of weeks for frequency, or swap between 12oz or 2lb or 5lb sizing for your subscription.
- How do I cancel my subscription?
Whenever you sign up for a subscription, you are prompted to create an account. To pause your subscription, click 'Login' on the menu bar on the left (on desktop), or the menu icon on the top right (on mobile devices), and enter the email and password associated with your account.
Once you are logged in, you will see your subscriptions under the title "Manage My Subscriptions." The options to "Pause" or "Cancel" your subscription are included on that page.
Gift Cards
- How do I use my Online Gift Card?
Once you are ready to check out, copy and paste your Gift Card code into the field marked "Gift Card or Discount Code" and hit "Apply"
- Why isn't my Online Gift Card working?
If your E-Gift link sends you to a website with 'square' in the address, you have an E-Gift Card for use at our coffee shop. Enjoy using that gift amount at our coffee shop!
- I meant to send an Online Gift Card for use at your café, can I transfer the balance to a Gift Card for Café use?
Please email ronnie[at]rothrockcoffee[dot]com - the process will be that our staff refunds your gift card so you can purchase a coffee shop gift card instead.
Returns, Exchanges, Refunds
- Do you offer returns, exchanges, or refunds on bags of coffee?
We do not offer returns, exchanges, or refunds on bags of coffee, unless the package was stolen or damaged in the mail. In that situation, please email info[at]rothrockcoffee[dot]com with your order number and proof of damage (photo or mail notification).
- How do I return, exchange, or get a refund on a damaged item?
Please email info[at]rothrockcoffee[dot]com with your order number and proof of damage (photo or mail notification). We do not guarantee a refund or exchange, but we will be happy to help you with the best solution depending on the situation.
